Girobot Warranty

What does the warranty cover?

The warranty covers all spare parts. Knives and rubber roller blades are excluded.

What is the duration?

The duration of the warranty is 365 days from the date of delivery of the product.

How to request the warranty?

To request the warranty, contact us through our website with your proof of purchase and description of the problem.

What is not included in the warranty?

It does not include labor in repairs or shipments.

What to do if it fails?

If your machine fails, contact us immediately for technical assistance and see what parts to order.

Is there a guarantee for rental?

Rented products include a limited warranty that covers failures during the rental period. Parts broken by improper handling are not included.

Returns:

You have a period of 14 calendar days from receipt of the product to exercise your right of withdrawal, without needing to provide a reason, except in the excluded cases indicated below.

Conditions for accepting the return:

• The product must be returned unused, without having been switched on or connected, in its original packaging, with all accessories, manuals and documentation included.

• Once the machine has been switched on or put into operation, it is considered a used product and is not eligible for withdrawal, without prejudice to the legal warranty for manufacturing defects.

• Outbound and return shipping costs are borne by the customer, except in the case of our error or a confirmed manufacturing defect.

• The customer is responsible for the product during return transport until we receive it at our facilities; we recommend using insured shipping.

• We reserve the right to inspect the returned product before processing the refund. If it shows signs of use, wear, or damage not attributable to transport, we may apply a refund reduction proportional to the loss in value, or reject the return.

• The refund will be issued within a maximum of 14 days from when we receive and verify the returned product, using the original payment method.

Excluded from the right of withdrawal:

• Machines configured or customized to the client's specifications.

• Spare parts, consumables and accessories already installed or used.

• Start-up, training or technical assistance services already provided.

To initiate a return, contact us at info@girobot.com stating your order number.